Frequently asked questions
Where do you ship?
We currently ship to addresses within the United States.
How long will my order take?
Orders are typically processed within 1–3 business days. Standard shipping normally takes an additional 3–5 business days, while express shipping normally takes 1–2 business days.
Do you offer free shipping?
Yes. Standard shipping is free on orders of $70 or more.
How can I track my order?
Once your order ships, we will send a confirmation email with tracking information.
What is your return window?
You have 30 days from delivery to request a return, refund, or replacement. Eligibility and next steps depend on the item and reason, so please review our Refund Policy in the footer.
What if my item arrives damaged, defective, or incorrect?
Contact us within 30 days of delivery. Include your order number and a clear photo of the issue so we can review it quickly.
Can I change or cancel an order?
Contact us as soon as possible with your order number. We will try to help, but changes or cancellations may not be possible once processing or fulfillment has started.
How do I choose the right product or size?
Review the measurements, materials, variants, and care notes on the product page. For wearable gear, measure your pet before ordering. If you are unsure, send us a message through the Contact page.