Refund policy

PAWS & PATHS RETURN AND REFUND POLICY

Effective September 9, 2026

We want you to be confident ordering from Paws & Paths. This policy explains how cancellations, returns, replacements, and refunds work.

30-DAY RETURN WINDOW

You may request a return within 30 days after delivery. To qualify, an item must be unused, unopened where applicable, in the same condition in which it arrived, and in its original packaging. Proof of purchase is required.

STARTING A RETURN

Email pawspaths-support@googlegroups.com with your order number, the item you want to return, and the reason for the request. Wait for return instructions before sending anything. Items returned without authorization, or sent to the carrier’s return address without instructions, may not be accepted.

For an eligible change-of-mind return, the customer is responsible for return shipping. Original shipping charges are not refundable unless the return results from our error or a damaged, defective, or incorrect item.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect the order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 30 days of delivery with the order number and clear photos of the item and packaging. After review, we will provide an appropriate remedy, which may be a replacement or a full refund. We will cover any required return shipping for an approved damaged, defective, or incorrect-item claim. Do not discard the item until we confirm whether it is needed for the claim.

CANCELLATIONS AND ADDRESS CHANGES

Contact us as soon as possible if you need to cancel or correct an order. We will make a reasonable effort to help, but cancellation or address changes are not guaranteed once fulfillment has started. If an order has already shipped, the normal return rules apply.

NON-RETURNABLE ITEMS

Gift cards, opened personal-care or hygiene items, used products, and items marked final sale cannot be returned unless they arrived damaged, defective, or incorrect, or applicable law requires otherwise.

REFUNDS

We will notify you after an approved return is received and inspected or after a claim is approved. Approved refunds are issued to the original payment method, generally within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed after we confirm a refund, email pawspaths-support@googlegroups.com.

EXCHANGES

The fastest way to obtain a different item is to request a return for the eligible original item and place a new order after the return is approved. For a damaged, defective, or incorrect item, contact us so we can arrange the appropriate replacement.

CONSUMER RIGHTS

This policy does not limit any rights that cannot be waived under applicable consumer-protection law.

CONTACT

Paws & Paths
Fort Lauderdale, Florida 33312, United States
Email: pawspaths-support@googlegroups.com